What expectations do customers have for digital offerings? What do customers nowadays consider good customer service? You primarily want quick answers to your questions and processes without wasting time. Automation seems to be the ideal solution for companies and their digital contact points. Telecommunications service providers, among others, also deal with the current developments of digitalization – particularly automation.
Asset managers need to actively use possible actions so as to not be bogged down by regulations. On Thursday, June 28 at the IFZ Conference of Swiss Asset Managers, Christian Ziegler from mm1 Switzerland demonstrated the possibilities offered by using technology in sales.
Home smart home -intelligent device connectivity is one of the greatest technological growth areas in the coming years. In the future, the smart home could improve the quality of life and make it easier to effectively handle resources. However, there is also increasing skepticism in light of the increasing connectivity of devices used in day-to-day life.
Every year mm1 consultants of the Industrial IoT Practice review and analyze the product presentations of the “Hannover Messe Industrie” to gain an overview of the development of current industry, technology and market trends. From a mm1 point of view, five key topics have been trending this year: “IoT Platforms and Platform Eco Systems”, “Mixed Reality”, “Digital Twins”, “Smart Factory”, and “Robotics”.
"Successful multi-channel management through an innovative customer approach" - mm1 appears with a guest entry on April 10th in the first 2018 issue of Trendmonitor from the Institute of Insurance Economics of the University of St. Gallen; the article was written by Christian Ziegler, Mario Gstrein and Katrin Kämpfner.
... were the subject of the 16th annual FFHS Business Breakfast on April 6th at the "Spitz" bistro at the National Museum in Zurich. Lena Kirsch was on-site with colleagues and summarized the most important points.
On March 21st, Carole Häusermann of mm1 Switzerland gave a keynote on "What mindset & culture does the (new) digital workforce demand?" at the F Ective event in Zurich. While doing so, she particularly shed light on why cultivating a unique corporate culture is important, what the central driving forces of the digital workforce are, and how mm1 Switzerland managed to attract this talent.