Case Studies Data Thinking

Life Cycle Management of an AI-2-AI Integration of Speech Understanding Algorithms into a Voice Service

A voice service provider wants to scale by integrating external software including additional speech understanding algorithms (AI) into its own voice chain.
This required, among other things, a solution that combines the two different, non-overlapping, speech understanding algorithms (AI-2-AI). This requires continuous end-to-end testing of the voice chain to continuously improve the integration.
mm1 has the project management and product ownership

We plan the various integration options for the two AIs and evaluate them according to effort, complexity and expected customer experience.
We establish a comprehensive end-to-end test infrastructure for the integration and roll it out step by step under monitoring. Based on measurements and defined target values, we derive and prioritize change requirements.
After a defined test phase, the AI-2-AI integration is evaluated and unmanaged due to defects