Optimizing a customer-focused service delivery pipeline by implementing a scaled agile framework
Holistic analysis and improvement of a software development process
Initial situation and problem
At our client in the telecommunications sector, over 100 employees work in distributed internal and external development teams
The software development and service delivery process is complex and intransparent, making it difficult to work seamlessly along the customer journey
Business requests with high process-related effort and little added value for the end customer block smaller, highly important business requests
mm1 approach and solution
Analysis of the challenges in the requirements and development process
Analysis of value streams, development of agile release trains, as well as the introduction and moderation of agile roles, processes and events
Facilitation of workshops for the conception of a product vision board
Coaching and training in agile methods according to Scrum, Kanban and SAFe as well as training in the use of agile tooling (e.g. Jira, Confluence)
Results
Improved customer experience through the provision of innovative and rapidly available services
Increased employee satisfaction through lean, transparent processes based on iterative confidence votes
Improved software quality and ensure IT security by applying a continuous agile Plan-Do-Check-Adjust (PDCA) process and implementating an agile toolchain
More Case Studies
Case Study
Digital Innovation,
Connectivity,
Internet of Things
